Water Utility

Water Department: 920-448-2808
After-Hours Emergency: 920-621-8735
Email: water@villageofallouezwi.gov

As a member of the Central Brown County Water Authority, the Village of Allouez encourages and is committed to increased water conservation.

The Central Brown County Water Authority (CBCWA) is the wholesale water provider to the Village of Allouez. The CBCWA also provides water to the following member communities: De Pere, Bellevue, Howard, Lawrence, Ledgeview, and Denmark.

Frequently Asked Questions

Customers are encouraged to conserve water through the use of water-conserving plumbing fixtures such as low water use toilets & shower heads. Look for the WaterSense label on plumbing products as these are products confirmed to be low water use products. Information on water conserving appliances can be found on the United States Environmental Protection Agency’s website.

Lawn watering is probably the greatest opportunity for water conservation. Lawn watering systems should include a moisture sensor to override the watering system operation when rainfall occurs and adequate water is already available.

Lead Copper Rule Revision (LCRR) Inventory
Under the 2021 EPA Lead and Copper Rule Revisions (LCRR), the Village has prepared an inventory of the approximately 5,500 water services connected to our water distribution system. Data compiled from records of as-built drawings, service/tap cards, connection permits, meter records, and recent cross connection control inspections were used to inventory the utility (public) and customer (private) side service line materials, and the date installed.

Lead Services
There are approximately 80 remaining lead services in the Village and are located as follows:

• Utility Side – 63 Known
• Private Side – 17 Known

In general, these services are concentrated in older neighborhoods of Allouez when lead was commonly used in the 1930s and early 1940s in the plumbing trade. The passing of the Safe Drinking Water Act Amendments of 1986 prohibited the use of lead pipes, solder, or flux in public water systems.

Non-Lead Services
Non-lead services include water services made of copper, cast iron, ductile iron, and plastic piping. Following the early 1940s copper was widely used in Allouez for water service lines.

Galvanized Services
Galvanized services are found in roughly 20 public and private services in Allouez. Lead released from upstream lead service lines may adhere to galvanized piping creating a source of lead exposure. For this reason, galvanized piping should be treated with the same caution as lead piping and be replaced.

Unknown Services
There are 25 unknown public and 2800 unknown private services in our distribution system.

Identification of Unknow Services
The LCRR requires utilities to develop a plan to identify unknown services on the public and private side. The Village intends to field-verify unknown services over a 6-yr period working from North to South throughout the Village.  Future verification of mainly private service lines to be visually inspected during upcoming meter repair/replacement appointments, cross connection control inspections, and through scheduled site visits by Village staff.

Lead Service Line Replacement
To date, the Village has made a commitment to replace known lead services on an annual basis. In 2023, under the Street Reconstruction project, 21 lead services were removed. To continue that effort, Capital Improvement Planning will place an emphasis on streets with existing lead services.

Lead Sampling Program
The Village is dedicated to ensuring the safety of our drinking water for all residents. Every three years the drinking water from properties with known lead service lines is tested to ensure compliance with WDNR and EPA guidelines. Test results from 2023 met guidelines as 0 of the 30 sites tested reported lead concentration levels above the action level of 15 parts per billion. Additionally, the water distribution system is treated with polyphosphate to control the corrosion of lead and copper pipes, reducing the amount of lead found in our drinking water.

Methods to reduce the risk of lead in your drinking water:

• Flush the water before drinking. If you have lead fixtures, lead plumbing, or a lead service line, flush any time the water has been motionless for four hours or more.
• Clean faucet aerators.
• Only drink and cook with cold water from the cold water tap.
• Consider a water filter. Use a water filter that is NSF certified for lead removal.
• Have your water tested for lead.

For additional information about lead service lines, as well as important information about the harmful effects of lead and ways to reduce lead exposure to drinking water please visit the following:

• WDNR Drinking Water and Lead
• EPA Basic Information about Lead in Drinking Water

The Village of Allouez contracts with HydroCorp to administer the Village’s cross connection inspection program.

Providing and maintaining a safe public water supply is a priority of both the Village of Allouez and the Wisconsin Department of Natural Resources (WDNR). According to Wisconsin Administrative Code NR 810.15, SPS 382.41, and the Village of Allouez Municipal Code 350-43, the Village is required to perform a water system cross connection inspection once every 20 years for residential properties and every 2-6 years for commercial properties to ensure compliance with WDNR requirements.

With HydroCorp’s help, the Village aims to inspect approximately 300 residential and 50 commercial properties each year.

The Consumer Confidence Report is an annual drinking water quality report that is generated each year in June. Every Allouez water customer will receive a postcard in the mail when the previous year’s Consumer Consumer Confidence report is available.

Full reports are available below:

• 2023 Consumer Confidence Report – Published June 2024
• 2022 Consumer Confidence Report – Published June 2023
• 2021 Consumer Confidence Report – Published June 2022
• 2020 Consumer Confidence Report – Published June 2021
• 2019 Consumer Confidence Report – Published June 2020
• 2018 Consumer Confidence Report – Published June 2019

Familiarizing yourself with your water meter can prove useful when trying to identify a leak within your home.

Residential homes within the Village are equipped with a Sensus iPerl water meter. Your water meter can be found inside your home, it is likely located in the basement on the wall closest to the street. Once you’ve located your water meter, on the left side there is a tab, pulling up on the tab will allow you to access your reading.

Sensus iPerl meters are capable of reading down the 1/100^th of a gallon, making it easy to determine if a leak is occurring in your home. Positive flow is indicated on the meter through a (+) symbol located left of “Gal”. The most common leaks in homes are toilets. If you suspect you have a leaking toilet or other fixture in your home, turn off the water to that fixture (if possible) and reread your meter. If the (+) symbol has disappeared, then positive consumption has ceased and the leaking fixture has been located. Once the leak is fixed, you can resume water to the fixture and the (+) symbol will disappear, indicating no water usage.

Common household leaks include: Toilets, Whole-House Humidifier Systems, Water Softeners, and Outside Hose Bibs.

The Hydro’s Helpers Program is designed to actively involve your child in helping firefighters, your neighbors, and your community. By agreeing to help care for a hydrant during the winter months, you will help save the Fire Department precious minutes during a fire. The program is intended to keep the child’s interest throughout the winter months, and your child’s efforts will be rewarded in the summer with a certificate of completion.

Interested in signing up?