Utility Billing

Water Department: 920-448-2808
After-Hours Emergency: 920-621-8735
Email: water@villageofallouezwi.gov

Moving to Allouez? Contact the Allouez Water Department to establish a billing account in your name. The following information is required:

• Service Address
• First and Last Name
• Service Start Date
• Mailing Address (if different than service address)
• Phone Number
• Email Address (if you’d like to enroll in e-billing)

You may contact the water department at 920-448-2808 or by email at water@villageofallouezwi.gov.

The typical residential Village of Allouez water and sewer bill includes 5 charges:

• Water
• Allouez Sewer
• NEW Water (GBMSD) Sewer
• Stormwater
• Public Fire Protection

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1. Service Period- Village-wide, all water meters are read electronically on the first day of the month.
2. Billing Date- The day the bill was calculated and mailed out.
   Prior Balance- Unpaid account balance as of the billing date.
   Last Pmt Amount- The last amount paid towards the account as of the billing date.
3. Meter Readings- The meter readings at the beginning and end of the service period.
   Est- If the utility was unable to retrieve a reading an estimated reading will be marked with an “E”.
   Used- Water consumption. This number represents the number of hundred gallons used throughout the service period.
   Example: 30 = 3,000 gallons used
4. Service Charges- The amount charged for each service. The typical residential bill includes 5 charges: Water, Allouez Sewer, NEW Water Sewer, Stormwater, and Public Fire Protection. Read more >
5. Account Number- Your unique 9 digit utility account number.
   Amount Due After Due Date- Amount Due + 1% of Amount Due
   Due Date- Due date of bill (typically the 15th of each month).
   Amount Due- Sum of charges listed in section 4.
6. Bill Stub- Please return stub with check payment.

Familiarizing yourself with your water meter can prove useful when trying to identify a leak within your home.

Residential homes within the Village are equipped with a Sensus iPerl water meter. Your water meter can be found inside your home, it is likely located in the basement on the wall closest to the street. Once you’ve located your water meter, on the left side there is a tab, pulling up on the tab will allow you to access your reading.

Sensus iPerl meters are capable of reading down the 1/100^th of a gallon, making it easy to determine if a leak is occurring in your home. Positive flow is indicated on the meter through a (+) symbol located left of “Gal”. The most common leaks in homes are toilets. If you suspect you have a leaking toilet or other fixture in your home, turn off the water to that fixture (if possible) and reread your meter. If the (+) symbol has disappeared, then positive consumption has ceased and the leaking fixture has been located. Once the leak is fixed, you can resume water to the fixture and the (+) symbol will disappear, indicating no water usage.

Common household leaks include: Toilets, Whole-House Humidifier Systems, Water Softeners, and Outside Hose Bibs.

Unpaid water and sewer balances are transferred to the property tax roll in accordance with Wisconsin State Statute 66.0809(3).

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